Privacy Policy
TACT Bio Recovery is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, who we share it with, and your rights. Last updated: September 2026.
Who We Are
About This Policy
This privacy policy applies to TACT Bio Recovery (ABN available on request), trading from Victoria, Australia, and to the website tactbiorecovery.com.au. We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) and we collect, hold, use, and disclose personal information in accordance with that Act.
In the course of providing biohazard cleaning, forensic cleaning, deceased estate, hoarder, meth decontamination, mould remediation, and related services, we collect personal information from clients, family members, property managers, insurers, solicitors, and other parties. This policy describes our practices in plain terms.
Information We Collect
What We Collect
We collect personal information that is reasonably necessary to provide our services and operate our business. The categories of information we typically collect include the items below.
- Name, phone number, email address, and postal address
- Property address and details of the situation requiring our services
- Insurance policy details and claim numbers (where relevant)
- Payment information (processed through third-party payment providers; we do not store full card details)
- Information provided in enquiry forms, phone calls, emails, and SMS messages
- Photographs and documentation of the property and work performed (used for quoting, insurance claims, and chain-of-custody records)
- Information from third parties such as insurers, solicitors, executors, property managers, NDIS plan managers, and councils when those parties engage us on your behalf
- Website analytics data including IP address, browser type, device type, pages visited, and referring website
How We Use It
How We Use Your Information
We use personal information to provide quotes, schedule and deliver our services, communicate with you about your job, manage payment, handle insurance claims on your behalf, produce chain-of-custody documentation, comply with our legal and regulatory obligations, and improve our services. We may also use your contact details to send follow-up communications about your job.
We do not use your personal information for marketing purposes without your consent. We do not sell or rent personal information to third parties.
Who We Share With
Disclosure to Third Parties
We disclose personal information to third parties only where reasonably necessary. This includes insurers and loss adjusters managing your claim, payment processors, solicitors, executors, property managers, and NDIS plan managers engaged on your behalf, regulatory authorities such as Victoria Police, the Coroner's Court of Victoria, WorkSafe Victoria, and the Environment Protection Authority where required by law, and licensed waste transport and disposal facilities (chain-of-custody requirements).
We may also disclose information to our internal IT, accounting, and cloud storage service providers who assist us with running the business. Where we engage these providers, we require them to protect personal information consistent with this policy. We do not disclose personal information overseas unless required by law.
Storage and Security
How We Store and Protect Information
Personal information is held in secure electronic systems and (where physical records exist) in secured premises. We use access controls, encryption in transit, and regular backups to protect information from loss, unauthorised access, modification, and disclosure.
We retain personal information only for as long as is reasonably necessary to provide our services, meet our regulatory and insurance obligations, and resolve disputes. Job records may be retained for seven years for tax and insurance purposes. We securely destroy or de-identify information when it is no longer required.
Cookies and Analytics
Cookies and Website Analytics
Our website uses cookies and similar technologies to remember your preferences and to help us understand how visitors use the site. We use Google Analytics to collect anonymised statistical information about website traffic. This information is aggregated and does not personally identify you.
You can disable cookies through your browser settings. Disabling cookies may affect website functionality. We do not use cookies to track you across third-party websites.
Your Rights
Accessing and Correcting Your Information
Under the Australian Privacy Principles, you have the following rights regarding personal information we hold about you.
- You can request access to the personal information we hold about you
- You can request that we correct personal information that is inaccurate, out of date, or incomplete
- You can request that we delete personal information where we are not legally required to retain it
- You can opt out of receiving non-essential communications from us at any time
- You can withdraw consent for specific uses of your information (subject to our legal obligations)
- You can make a complaint about how we have handled your personal information
Complaints
How to Make a Complaint
If you believe we have breached the Australian Privacy Principles in handling your personal information, please contact us first using the details below. We will investigate and respond to your complaint within 30 days.
If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Questions About Your Privacy?
Contact us if you have any questions about this privacy policy, want to access or correct your information, or want to make a complaint. We aim to respond to all privacy enquiries within 5 business days.
Privacy Enquiries
Contact Us
For all privacy enquiries, access requests, correction requests, or complaints, contact us using the details below.
Melbourne, Victoria (all VIC)
Response within 5 business days